VNQ88 Privacy Policy — User Personal Data Protection

Welcome to the VNQ88 Privacy Policy. This document is an official agreement between you as the user and VNQ88 as the operator of an online gaming platform in Malaysia. We take personal data protection very seriously and operate in full compliance with the Malaysia Personal Data Protection Act 2010 (PDPA).

By registering or using the VNQ88 platform — whether via the website or mobile app — you agree that your personal data will be processed in accordance with the terms set out in this policy. If you disagree with any part of this policy, please contact our support team before continuing to use the platform.

This Privacy Policy applies to all information we collect through the VNQ88 platform, including during the account registration process, identity verification (KYC), financial transactions, game usage, and any interactions with our customer support services.

VNQ88 collects various types of information depending on how you interact with our platform. The following are the categories of data we collect:

2.1 Information You Provide Directly

• Registration Information: Full name, phone number, email address, date of birth and the password you created when registering your vnq88 account.
• Identity Verification Documents (KYC): A valid copy of your MyKad or passport, a verification selfie, and proof of residential address submitted for the account verification process.
• Financial Information: Bank account number, account holder name and e-wallet details (Touch 'n Go eWallet, Boost, GrabPay) registered for deposits and withdrawals.
• Communications: Any messages, complaints, or feedback you send to the VNQ88 customer support team via Live Chat or email.

2.2 Information Collected Automatically

• Device Data: Device type, operating system, phone model, screen resolution and unique device identifier.
• Network Data: IP address, approximate location based on IP, internet service provider (ISP) name, and connection type.
• Usage Data: Pages visited, games played, session duration, login frequency and navigation patterns within the platform.
• Transaction Data: A complete record of all deposits, withdrawals, wagering, and wins that occur in your account.

Every piece of data we collect has a clear and specific purpose. VNQ88 does not use your personal data for any purpose not stated in this policy without obtaining your consent first.

• Account Management: Creating, verifying and maintaining your vnq88 account, including processing login requests and two-factor authentication (2FA).
• Transaction Processing: Processing all deposits, withdrawals and bonus payments promptly and accurately in accordance with your chosen payment method.
• KYC Verification: Meeting legal requirements related to identity verification and anti-money laundering (AML) before your first withdrawal is approved.
• Platform Security: Detecting and preventing fraudulent activity, multi-account usage, cyber intrusions and any misuse of the vnq88 system.
• Service Improvement: Analysing usage patterns in aggregate (not individually) to improve platform design, speed and overall user experience.
• Service Communications: Sending important notifications related to your account, including transaction confirmations, security alerts and policy updates.
• Marketing (with consent): Sending promotional information, bonuses and exclusive offers to members who have agreed to receive marketing communications.
• Legal Compliance: Retaining transaction records and account data for the period required by applicable Malaysian law.

VNQ88 does not sell or disclose your personal data to third parties for their own marketing purposes. However, there are specific situations where we may need to share your data with trusted parties:

4.1 Trusted Service Providers

We share only the necessary data with service providers that help us operate the vnq88 platform, including:

• Payment Gateway: Transaction information required to process deposits and withdrawals via FPX, DuitNow, Touch 'n Go eWallet, Boost and GrabPay.
• KYC Provider: Identity document data required for identity verification through licensed third-party services.
• Cloud Computing Services: Server infrastructure provider that stores your data in a secure, encrypted environment.
• Analytics Services: Anonymised usage data (without identifying information) for platform performance analysis.

All third parties we engage are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes stated.

4.2 Legal Requirements

VNQ88 may disclose your personal data to government authorities or law enforcement agencies if required by Malaysia law, court order, or in efforts to prevent financial crime.

VNQ88 continuously invests in the latest cybersecurity infrastructure to ensure your personal data remains protected at all times. Our approach to data security encompasses multiple layers of protection:

• 256-bit SSL Encryption: All communications between your browser or app and VNQ88's servers are fully encrypted using the latest TLS protocol.
• Stored Data Encryption: Sensitive personal data stored in our databases — including banking information and KYC documents — is encrypted using AES-256 standards.
• Two-Factor Authentication (2FA): We offer an additional security layer via SMS OTP for every login and withdrawal transaction.
• 24/7 Monitoring: Our anomaly detection system monitors all account activity around the clock and will issue an immediate alert if any suspicious behaviour is detected.
• Periodic Auditing: VNQ88 conducts regular penetration testing and security audits by independent cybersecurity experts.
• Internal Access Control: Only vnq88 staff with specific authorised access may view users' personal data, and every access is fully logged.

While we take every reasonable precaution, no security system is completely impenetrable. Should a data breach affect your information, we will notify you within 72 hours of becoming aware of the incident, in line with industry best practices.

The VNQ88 platform uses cookies and similar tracking technologies to enhance user experience and platform security. The following are the types of cookies we use:

You can manage your cookie preferences through your web browser. However, disabling essential cookies may affect certain features of the VNQ88 platform, including the ability to stay logged in. We recommend keeping essential cookies enabled for the best experience.

As a VNQ88 member and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the VNQ88 customer support team via Live Chat within the platform. We will process your request within 14 working days.

The VNQ88 platform is a service restricted to individuals aged 18 years and above only. We do not knowingly collect any personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, we will immediately delete that data and close the relevant account. Parents or guardians who suspect their child has registered a VNQ88 account are urged to contact our support team immediately.

VNQ88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Last Updated" date at the top of this document will be revised each time an amendment is made.

For material amendments — meaning changes that significantly affect how we use your personal data — we will:

• Sending email notifications to all active members at least 14 days before the amendments take effect.
• Displaying a clear notice on the vnq88 platform homepage.
• Allowing you to review and compare the latest version against previous versions.

Continued use of the VNQ88 platform after the effective date of any amendments is considered your acceptance of the updated policy. If you do not agree with the changes, you may request account closure before the effective date.

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, VNQ88's Data Protection Officer (DPO) team is ready to assist you.

• Official Email: [email protected]
• Support Channels: Live Chat on the vnq88 platform (available 24/7)
• Response Time: Within 3 working days for general enquiries; 14 working days for data rights requests

For complaints that cannot be resolved internally, you may contact the Malaysia Department of Personal Data Protection (JPDP) through their official channels.